Frequently Asked Questions
1) ARE THERE ANY "UP-FRONT" COSTS WHATSOEVER? No, there are not. Your organization does not pay us until well after your having collected the moneys from your coffee buying customers. You pay us upon pick-up of your order in Canterbury, NH (we can ship via UPS or deliver for a small fee) after having received a detailed invoice. This program is about as risk free as is possible. note: orders that require being shipped via UPS GROUND require full payment prior to shipment.
2) HOW FAR IN ADVANCE SHOULD WE BEGIN DISCUSSING THE PROJECT WITH YOU? Because of our finite capacity to offer "no cost" design and production set-up, we offer these services on a first-come-first-served basis, contingent upon our acceptance of the project. We strongly recommend planning your project with us at least 1 month in advance of the actual sale event allowing plenty of time for design and preparation. Any event being planned for the Thanksgiving / Christmas holiday season should include additional time. It is during this season that we often have to say no to “late comers”.
Organizations that have used our services previously are guaranteed continuous service due to our having their design and set-up templates on file. In this situation, we will need only 10 days notice of your intended sale start date.
3) HOW LONG DOES IT TAKE GRANITE LEDGE COFFEE TO DESIGN A PRODUCT LINE? We usually allow one week for actual design, one week for approvals and revisions, one week for details and one week for production / delivery; hence the the one month recommendation.
4) WE HAVE A LOGO AND ART GRAPHICS FOR OUR LABEL. HOW DO WE SUBMIT THEM TO YOU? The most effective method is via eMail in Adobe Illustrator (.ai) format; any version is acceptable. Or (.eps). Otherwise, a standard J-Peg (.jpg) can be used. However, if a J-Peg is sent, we could be somewhat constrained by its limitations. The files may also be snail-mailed, on CD-ROM, to: P.O. Box 276, Canterbury, NH 03224.
5) WE DON’T HAVE EXISTING ART OR LOGO. WHAT DO WE DO? No worries. We’ll design a product line that reflects well on your organization’s mission and image. SEE: FUND-RAISERS Gallery for label examples.
6) ARE THERE ANY DESIGN COSTS? Typically, there are none if your organization is a School, Church, Youth Activity, Not-For-Profit or Non-Profit, 501(c)3, etc.; or if your group relies on fund-raising to fuel its mission objectives. Our effort in this regard is our way of supporting the outreach and education programs within the state of N.H. and beyond.
7) WHAT COMPRISES A TYPICAL FUND-RAISER PRODUCT LINE? Our standard offering uses three varieties (Medium Roast, Dark Roast and DECAF) that are available in either Whole Bean or Ground giving your supporters 6 products to choose from. These come in 8oz. Black Foil bags that are heat sealed and contain a degassing valve; custom designed ensuring focus on your organization. Of course, the varieties of coffee and roast preferences can be modified to meet your specific requirements.
In addition, most fund-raiser events choose to include our partnered products: Michele's Totally Awesome Caramel Popcorn (2 varieties) made locally in Loudon, NH and pure maple syrup created locally in Canterbury, NH by North Family Farm.
8) WHAT IS A “SELL SHEET”? These custom designed “Point of Sale” documents are created to effectively accomplish two objectives: a) Give the seller a full color representation of the offering to present to the buyer and, b) Provide an order sheet that will be compiled to create the “final order”. We provide the files (.pdf) to you, via eMail, enabling you to print as many as needed.
9) HOW DO WE PLACE THE FINAL ORDER? Well in advance of your sale date, we will create and provide an EXCEL document that has been custom formatted to include only the products that you offer. All you have to do is fill-in the quantities sold and it will calculate the totals and costs. Sending this to us, via eMail, prompts the final production / delivery process.
10) HOW LONG BEFORE WE RECEIVE THE PRODUCT FOR FINAL DISTRIBUTION, ONCE THE SALE IS DONE? Product will be ready within 10 business days of our receipt of your “Final Order”.
11) CAN YOUR PRODUCTS BE ADDED TO AN EXISTING FUND-RAISING EVENT CONTAINING OTHER PRODUCTS? Absolutely, our product works well as a stand-alone or with a previously established and diverse product offering. In fact, doing so may prove advantages because a sale employing choice can be more successful.
12) IS THERE A MINIMUM ORDER? No, there is not.
* Dark Roast is much larger in volume, therefore requiring 1 ounce less weight to ensure bags are not overfilled.